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Hitachi Travel Bureau, Ltd.

Privacy Policy

As a business in the travel industry, the officers and employees of the Company places being trusted by the customer as the most important quality and so we realize that carefully protecting the personal information received from customers is an important mission of the corporation and so we have established and implemented the following privacy policy.

  1. In regards to all operations handling personal information and to the handling of the personal information of employees, etc., the Company will strictly comply with the laws, government policies, and other rules regarding the handling of personal information. Further, the Company has established a Personal Information Protection Management System in compliance with the Japan Industry Standard "Personal Information Protection Management Systems-Requirements" (JIS Q 15001) to protect personal information.
  2. In regards to the acquisition and use of personal information, the Company will designate the purposes for using said personal information and shall not handle said personal information in a manner that exceeds that required to achieve the designated purpose of use (use for purposes other than the original intent). In addition, appropriate control measures will be established to prevent use for purposes other than the original intent.
  3. The Company will not disclose acquired personal information to a third party except with the permission of the individual or as required by law.
  4. If the Company receives complaints or inquiries regarding the handling of personal information, the Company will quickly investigate the facts of the matter and shall make a response in good faith within a rational time period.
  5. The Company has established organizational, personnel, physical, and technical safety measures to appropriately manage the acquired personal information to prevent and rectify personal information leaks, loss, and harm to an individual's reputation.
  6. The Company will continue to review its personal information protection management system in consideration of changes in the social circumstances and environment to improve the handling of personal information protection.

Established: March 1, 2005
Revised: September 18, 2012
Revised: May 16, 2017
Revised: May 23, 2018
President: Kazuhiko OTANI
Hitachi Travel Bureau, Ltd.

Inquiries Regarding the Privacy Policy

Hitachi Travel Bureau, Ltd., Complaint Inquiries Desk
TEL: 03-6262-8039(Reception hours: Weekdays 9:00 – 17:30)

Handling of Personal Information

1. Personal information purposes of use

The Company uses personal information as required for the following operations and to achieve the purposes of use.

  1. Operations
    1. Operations related to travel arrangements
    2. All operations related to the above
  2. Purposes of use
    1. For travel and tour arrangements
    2. For airline ticket, boarding tickets, and accommodation arrangements
    3. For arrangements relating to applying for and receiving passports and visas
    4. For arrangements related document for immigration
    5. For arrangements for adding travel insurance
    6. For arrangements related to foreign exchange commercial operations
    7. For escort operations
    8. For transportation operations
    9. For services provided by travel companies, etc., contracting with the Company and for the procedures for receiving those services
    10. For handling customer inquiries and applications
    11. For the purposes of use in 1. to 10. above when handling outsourced arrangements for travel, etc.
    12. For providing information regarding the services and campaigns offered by the Company and its partner companies
    13. For requesting cooperation with questionnaire surveys after participating in travel
    14. For creating statistical materials
    15. For use in the Company hiring
    16. For employee employment management
    17. In addition to the above, for when an individual purpose of use is stated, to achieve that purpose of use

2. Provision of personal information to a third party

Personal information acquired from the mailing or submission of documents, the sending of data and other electronic media, or orally will be provided to third parties within the scope of the purposes of use specified in 1. to 14. above. In regards to 15. to 17. above, permission from the individual will be obtained in each case as required. The acquired personal information will not be provided to a third party without the permission of the individual except as required by law; when there is a possible threat to the life, health, or property of the individual or the public; or when the information regarding the officers or shareholders of a corporation or group, including information regarding the corporation or group, has already been made public or has been announced in accordance with the law by the individual, corporation, or group, including information regarding corporations and other groups.

<Main parties to which information is provided>
Provision Destination Information Provided Purpose
Travel planning and operating companies Name, sex, address, telephone number, date of birth, etc. For travel and tour arrangements
Accommodation organizations Name, sex, address, telephone number, date of birth, etc. For accommodation arrangements
Airlines and transportation organizations Name, sex, address, telephone number, date of birth, etc. For arrangements for airline tickets and boarding tickets
Insurance companies Name, sex, address, telephone number, disclosure content, etc. For insurance applications
Passport office Name, sex, address, passport No., nationality, permanent domicile, etc. To act as an agent for passport application
Embassy Name, sex, address, passport No., nationality, permanent domicile, etc. To act as an agent for visa application

3. Personal information delegation

Personal information may be delegated accompanying the delegation of operations within the scope of the above purposes of use.

4. Note regarding the provision of personal information

The provision of personal information by the customer is voluntary, but since it is required to make travel arrangements, if it is not provided by the customer, it might not be possible to smoothly and correctly make the arrangements for the travel applied for by the customer.

Procedures for disclosure, correction, etc.

If an individual requests disclosure of the personal information he or she has provided; notification of the purposes of use; correction, etc., to his or her personal information because of a factual error in the disclosed personal information; stoppage of use; or stoppage of provision to a third party (hereinafter "disclosure, etc."); or submits and inquiry or complaint, the Company will take action as follows.

  1. To request disclosure, etc. of the personal information the customer has provided to Hitachi Travel Bureau, please refer to Details Regarding Requests for Disclosure, Etc.
  2. For complaints regarding the handling of personal information by the Company,
    please telephone or otherwise contact the Complaints & Inquiries Desk given below.

6. Handling of Personal Information

The purposes of use for personal information acquired from the customer are stated in writing, etc., and no methods that are difficult for the customer to be aware off are used to acquire personal information. In addition, no cookies or web beacons are used.

7. European Union enforces GDPR effective

From May 25,2018 to enhance data protection of personal data of individuals in EU and EEA. When an appropriate individual provides personal data to the company located in Japan is defined as "international transfers of personal data". Additionally, when the individual requires the company to process of VISA applications, the company requests "special categories of personal data" i.e. religion, photographical portrait.

For Inquires regarding the Handling of Personal Information

Hitachi Travel Bureau Complaints Inquiries Desk

Personal Information Protection Manager
General Manager of Administration Department