Skip to main content
Established: March 1, 2005
Revised: September 18, 2012
Revised: May 16, 2017
Revised: May 23, 2018
President: Kazuhiko OTANI
Hitachi Travel Bureau, Ltd.
Hitachi Travel Bureau, Ltd., Complaint Inquiries Desk
TEL: 03-6262-8039(Reception hours: Weekdays 9:00 – 17:30)
The Company uses personal information as required for the following operations and to achieve the purposes of use.
Personal information acquired from the mailing or submission of documents, the sending of data and other electronic media, or orally will be provided to third parties within the scope of the purposes of use specified in 1. to 14. above. In regards to 15. to 17. above, permission from the individual will be obtained in each case as required. The acquired personal information will not be provided to a third party without the permission of the individual except as required by law; when there is a possible threat to the life, health, or property of the individual or the public; or when the information regarding the officers or shareholders of a corporation or group, including information regarding the corporation or group, has already been made public or has been announced in accordance with the law by the individual, corporation, or group, including information regarding corporations and other groups.
|Provision Destination||Information Provided||Purpose|
|Travel planning and operating companies||Name, sex, address, telephone number, date of birth, etc.||For travel and tour arrangements|
|Accommodation organizations||Name, sex, address, telephone number, date of birth, etc.||For accommodation arrangements|
|Airlines and transportation organizations||Name, sex, address, telephone number, date of birth, etc.||For arrangements for airline tickets and boarding tickets|
|Insurance companies||Name, sex, address, telephone number, disclosure content, etc.||For insurance applications|
|Passport office||Name, sex, address, passport No., nationality, permanent domicile, etc.||To act as an agent for passport application|
|Embassy||Name, sex, address, passport No., nationality, permanent domicile, etc.||To act as an agent for visa application|
Personal information may be delegated accompanying the delegation of operations within the scope of the above purposes of use.
The provision of personal information by the customer is voluntary, but since it is required to make travel arrangements, if it is not provided by the customer, it might not be possible to smoothly and correctly make the arrangements for the travel applied for by the customer.
If an individual requests disclosure of the personal information he or she has provided; notification of the purposes of use; correction, etc., to his or her personal information because of a factual error in the disclosed personal information; stoppage of use; or stoppage of provision to a third party (hereinafter "disclosure, etc."); or submits and inquiry or complaint, the Company will take action as follows.
The purposes of use for personal information acquired from the customer are stated in writing, etc., and no methods that are difficult for the customer to be aware off are used to acquire personal information. In addition, no cookies or web beacons are used.
From May 25,2018 to enhance data protection of personal data of individuals in EU and EEA. When an appropriate individual provides personal data to the company located in Japan is defined as "international transfers of personal data". Additionally, when the individual requires the company to process of VISA applications, the company requests "special categories of personal data" i.e. religion, photographical portrait.
Hitachi Travel Bureau Complaints Inquiries Desk
Personal Information Protection Manager
General Manager of Administration Department