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Established: March 1, 2005
Revised: September 18, 2012
Revised: May 16, 2017
Revised: May 23, 2018
President: Kazuhiko OTANI
Hitachi Travel Bureau, Ltd.
Hitachi Travel Bureau, Ltd., Complaint Inquiries Desk
TEL: 03-6262-8039(Reception hours: Weekdays 9:00 – 17:30 Japan Standard Time UTC+9 )
The Company uses personal information as required for the following operations and to achieve the purposes of use.
Personal information acquired from the mailing or submission of documents, the sending of data and other electronic media, or orally will be provided to third parties within the scope of the purposes of use specified in 1. to 14. above. In regards to 15. to 17. above, permission from the individual will be obtained in each case as required. The acquired personal information will not be provided to a third party without the permission of the individual except as required by law; when there is a possible threat to the life, health, or property of the individual or the public; or when the information regarding the officers or shareholders of a corporation or group, including information regarding the corporation or group, has already been made public or has been announced in accordance with the law by the individual, corporation, or group, including information regarding corporations and other groups.
|Provision Destination||Information Provided||Purpose|
|Travel planning and operating companies||Name, sex, address, telephone number, date of birth, etc.||For travel and tour arrangements|
|Accommodation organizations||Name, sex, address, telephone number, date of birth, etc.||For accommodation arrangements|
|Airlines and transportation organizations||Name, sex, address, telephone number, date of birth, etc.||For arrangements for airline tickets and boarding tickets|
|Insurance companies||Name, sex, address, telephone number, disclosure content, etc.||For insurance applications|
|Passport office||Name, sex, address, passport No., nationality, permanent domicile, etc.||To act as an agent for passport application|
|Embassy||Name, sex, address, passport No., nationality, permanent domicile, etc.||To act as an agent for visa application|
Personal information may be delegated to other company, including foreign company, for the delegated task within the scope of the above purposes of use.
The provision of personal information by the customer is voluntary, but since it is required to make travel arrangements, if it is not provided by the customer, it might not be possible to smoothly and correctly make the arrangements for the travel applied for by the customer.
If an individual requests disclosure of the personal information he or she has provided; notification of the purposes of use; correction, etc., to his or her personal information because of a factual error in the disclosed personal information; stoppage of use; or stoppage of provision to a third party (hereinafter "disclosure, etc."); or submits and inquiry or complaint, the Company will take action as follows.
The Company utilizes Cookies and Web beacon for the purpose of improvement for users’ satisfaction and convenience of this website services and contents. You can change your browser setting to reject Cookies or to display a warning when you receive Cookies. Please see the description of your browser for more information. You can reject Web beacons by rejection of Cookies. However when you set rejection of Cookies, it may be impossible to utilize whole or part of this website service.
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Google Analytics terms of service：
8.1 Collection and processing of personal data
8.2 Justification of processing data
The Company will process personal data based on one of legal bases provided for in the GDPR. There are three grounds most likely to be relevant to processing data within The Company:
8.3 Sharing personal data
The Company will not provide this data to other parties with whom The Company does not have a process agreement, except when legally required and permitted or where the individual's permission is obtained within the scope of the use described above.
Please refer (Table 2-1)
8.4 Regarding transfer of personal data to the outside of the EEA
Providing personal data to The Company whose headquarter is located in Japan will be transfer to the outside the EEA. Outside the EEA, a country does not have the same data protection laws as the EEA and many of the rights provided in the EEA to the data subjects of the data will not be provided necessarily. Based on GDPR, sufficient measures concerning the protection of personal data are being implemented by The Company, but consent of the user is necessary for transfer. Th e Company considers that a customer consents personal data transfer to the outside the EEA in case where a customer applies by him/herself, or in case where, based on customer's consent, an alternate person provides customer’s personal data on behalf of a customer or a partner company of The Company provides customer’s personal data through the certain route.
8.5 Rights Regarding Your Personal Data
As a data subject, you have different rights regard to your personal data. For example, you have the right to withdraw your consent, to request inspection, deletion, or correction of your data, to object to the processing your data, and the right of data portability.
8.6 Technical and Organizational Measures
The Company has taken the following appropriate technical and organizational measures to protect your data from unlawful processing.;
・People who can access data are limited and confidentiality is obliged.
・The Company complies with a user name and password policy for systems access.
・The Company protects personal data with password, if necessary.;
・The Company backups personal data in order to be able to recover it in the event of physical or technical incidents.
・The Company regularly tests and evaluates the measures
・The Company’s employees have been informed about the importance of the protection of personal data.
8.7 Retention periods
The Company does not store personal data longer than necessary for the purpose for which it was provided or required by law.
Hitachi Travel Bureau Complaints Inquiries Desk
Personal Information Protection Manager
General Manager of Administration Department