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Hitachi

Hitachi Travel Bureau, Ltd.

Top Message

Top Message

Corporate philosophy

Corporate
philosophy

Company Outline

Company Outline

Company History

Company History

Sales Offices

Sales Offices

Compliance

Compliance

Tightening of Information Security

Tightening of Information Security

Top Message

CEO/President Kazuhiko Otani

To become a travel infrastructure provider in the global business society

Hitachi Travel Bureau's management philosophy is "In the global society, we will make efforts to create values together with our customers and contribute to the society as a corporate responsibility." With this philosophy, we are developing our business with the following management vision: "To become a travel infrastructure that is most frequently chosen by customers."

Amid the rapidly changing world environment, in the innovation-oriented society, problems nagging customers are becoming diversified and complicated, which makes it necessary for the business travel industry to comprehensively handle multiple solutions.

In the face of this reality, we decided to continue to challenge the changes and shift our focus to become a "Business Travel Management Company" that comprehensively provides overseas and domestic business trip support as well as support for incentive trips and overseas and domestic conferences and events.

As a new kind of business, in April 2011, we established a business partnership with BCD Travel which has the third largest business share in the global business travel industry. Since then, we have been providing travel management services for the Japanese branches of the client companies that have global contracts with BCD Travel.

We will try to provide solutions for all aspects of business travels by integrating know-how on business travels that we have accumulated for half a century since the company’s establishment and the global standard services. We will continue to respond to diverse needs of our customers without fail and will contribute to their creation of values as a provider of travel infrastructure. We appreciate your continued support.

CEO/President
Kazuhiko Otani

Corporate philosophy

Corporate philosophy

Company Outline

Company Profile
Company Name Hitachi Travel Bureau, Ltd.
Head Office Hacchobori center Bldg 9F, 6-1, Hacchobori 4-chome, Chuo-ku, Tokyo 104-0032 Japan
TEL : +81-3-6262-8020 FAX : +81-3-6262-8011
Established August 1967
Capital ¥100 million
President Kazuhiko OTANI
Employees 224 (As of Mar. 2014)
Sales ¥28 billion (FY2013)
Shareholder Hitachi Transport System, Ltd. (100%)
Business Partners 566 companies
Offices 23 in Japan, 6 overseas

Company History

Company History
August 1967 Hitachi Express Air Service,Ltd. established (Capital ¥30 million)
October 1968 Licensed by the Japan Tourism Agency In accordance in accordance
with the provisions of the Travel Agency Law (License No.105)
January 1974 Name changed to Hitachi Travel Bureau, Ltd.
May 1978 Narita Service Center established in the New Tokyo International Airport
November 1987 Sunrise Air Service Inc., established in USA
May 1989 Capital increased to ¥100 million
May 1994 Head office relocated to Nihonbashi, Chuo-ku, Tokyo
July 2004 Head office relocated to Toyo, Koto-ku, Tokyo
October 2005 Hitachi Travel Shanghai Representative Office established in China
January 2007 Expatriate staff assigned to UK
April 2007 Expatriate staff assigned to Singapore
Privacy Mark acquired
August 2007 Expatriate staff assigned to Hong Kong
April 2011 Began partnership with BCD Travel
November 2011 Hitachi Travel Bureau Shanghai Co., Ltd. established in China
August 2015 Began partnership with BCD M&E (Meetings & Events)
March 2017 Head office relocated to Hatchobori, Chuo-ku, Tokyo

Sales Offices

Head Office

Head Office
Head Office Operation Center TEL 03-6262-8028
FAX 03-6262-8012
Domestic Operation Center TEL 03-6262-8260
FAX 03-6262-8012
M & E Sales Department Group Travel TEL 03-6262-8264
FAX 03-6262-8013
Package Tour TEL 03-6262-8266
FAX 03-6262-8013
Hitachi Office
(Hitachi-shi IBARAKI)
TEL 0294-24-2560
FAX 0294-55-7925
Keihin Center
(Omori Bellport B)
TEL 03-3762-1777
FAX 03-5471-2036

Compliance

Full Compliance

In recent years, there is a strong demand from both the market and society itself for companies to ensure compliance with laws and regulations and also uphold high ethical standards. At the Hitachi Transport System Group, we strive to develop and strengthen our compliance system, working to ensure that compliance is upheld and to foster a "high corporate culture of ethics"; one that is committed to sound and appropriate corporate activities, with the aim of being a company that is trusted by its customers.

Compliance Promotion System

At the HTS group, we have an appointed compliance officer (CCO) who oversees the compliance activities and initiatives of the entire group. In addition, the sales operations department, domestic group companies and overseas regional headquarters, all have an appointed compliance supervisor in place as we work to develop and strengthen the compliance system. In regards to the status of compliance within the group, the Compliance Officer has to make regular reports to the Auditing Committee as well as to the President and CEO.

Internal Reporting System

In order to help prevent illegal actions and/or inappropriate actions, and in order to detect and rectify any problems quickly, we have established an internal whistleblowing and consultation system. This system is available to all workers at the HTS Group, including directors, full-time staff, part-timers and temporary workers at both the Company itself and all of its group companies. The HTS Group protects the personal information of the caller, and ensures confidentiality of the report, as well as prohibiting any disadvantageous treatment related to the issue, in order to protect whistleblowers.

Tightening of Information Security

We understand the importance of properly storing and managing both customer information and internal information. As a group, we work to maintain and raise our security level through the establishment of regulations, employee education and training as we strive to deliver customers with a safe, reliable and secure logistics service.

Personal Information Protection

The information entrusted to us from our customers includes a large quantity of personal information. The HTS Group has established a "Privacy Policy" allowing us to take the appropriate action for the protection of personal information.

Privacy Mark

Privacy Mark

We are certified as an enterprise with a system of effective measures to protect personal information. This gives us the right to display the Privacy Mark. Some subsidiary companies are also certified.

Global Network

Hitachi Travel Bureau Shanghai Co., Ltd.

Hitachi Travel Bureau Shanghai Co., Ltd. is a travel agency specialized in business trips for Japanese companies active abroad.
It was established as the first Japanese company BTM that received permission from the Chinese government.
The company is patronized by many Japanese global enterprises.

(Number of client enterprises: approx. 300 Japanese enterprises situated in China)

Corporate name: Hitachi Travel Bureau Shanghai Co., Ltd.
Location: Room 2605, Tower 26, Ruijin Building, 205 Maoming S Road, Shanghai
Established: November 2011
Capital: ¥20 million
Shareholders: Hitachi Travel Bureau Ltd.(100%)
Legal representative: Osamu Shibata
Directors: Osamu Shibata (Outside Director)
Naomi Watanabe (Outside Director)
Tadahiko Hirowatari
President: Tadahiko Hirowatari
Beijing base: Floor 18, Beijing Development Building, 5 E 3rd Ring Road N, Chaoyang Qu, Beijing
Hong Kong base: Floor 4, World Finance Center North, Harbour City, Tsim Sha Tsui, Kowloon, Hong Kong
Airline ticket issuing partner company: BCD Travel China

Hitachi Travel Bureau Shanghai Co., Ltd.

Menu of HTBC Services

Business travel management

Business travel management

Risk management

Risk management

Data and cost management

Data and cost
management

Fare adjustment in Japan

Fare adjustment in Japan

Business travel management

We conduct BTM based on the same standards for services as those in Japan, while considering the characteristics of Chinese business.

We ask you about your business trips, regulations, etc. and then analyze the situation of your business trip management.

We give proposals for the streamlining of the procedures for arranging business trips and cost reduction. We support negotiations with airlines, hotels, etc.

We arrange business trips in accordance with the regulations of travel expenses of each company. 24-hour support/global support.

We analyze business travel expenses and offer consultation services.

HTBC
BTM

Prevention of misconduct

We offer highly transparent services which correspond to internal control.

Global Network

We back up your business trips with our domestic and overseas networks. If you are in trouble during your business trip, you can receive our support in Japanese, which is a safety assurance.

Risk management

The integrated management of information on business trips enables you to grasp the location of each employee, prevent accidents, and offer safety support. With our 24-hour call center, you can book, change, or cancel an airline ticket at the time of emergency.

Improvement of work efficiency

Through the improvement of business trips, more time can be spared for primary corporate activities, leading to the improvement of the corporate productivity.

Cost reduction

We reduce your direct and indirect expenses. We select airlines and hotels for client enterprises, to reduce their direct expenses.
Our services are also expected to reduce indirect expenses, such as personnel cost and time of relevant clerical sections.

Risk management

Our specialized account team supports customers staying overseas as expatriate employees or going on a business trip, by utilizing a wide variety of experience and knowledge.

Global support

When a trouble occurs during a business trip, our staff in each region will deal with such trouble in Japanese.

Risk management

In case of emergencies, the travel situations of customers who have used our booking services will be reported to each client company on a real-time basis.

24-hour support

We deal with urgent requests for changing or cancelling airline tickets outside business hours.

Data and cost management

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With the list of travel data, we offer consulting services for reducing travel expenses. We tally and analyze the number of business travelers, consumed expenses, and average cost for each month to help you reduce travel expenses.

Scheme for fare adjustment in Japan

If you need to arrange an airline ticket, etc. inside China, you can book it directly in China. We will charge the Japanese company that will bear the costs in yen. This service is also available for the vacations of expatriate employees and their family members for returning to Japan. With this service, business travelers, expatriate employees, and Chinese companies need not make advance payments for air tickets, etc.

  • Expatriate employees and business travelers
  • Procedures for applying to and obtaining approval from their Japanese companies
  • Expatriate employees and business travelers
  • Request to book an airline ticket and issue tickets at our company
  • Hitachi Travel Bureau Shanghai Co., Ltd.
  • Arrangement of airline tickets and handover of e-tickets to customers
  • Hitachi Travel Bureau Shanghai Co., Ltd.
  • Notification to Hitachi Travel Bureau (Japan)
  • Hitachi Travel Bureau, Ltd.
  • Hitachi Travel Bureau (Japan) sends bills to client companies in Japan in Japanese yen.
  • Client companies in Japan
  • Payment to Hitachi Travel Bureau (Japan) in Japanese yen

Proposals for personal travels and group tours

We will propose plans for company outings, study tours, and incentive trips both inside and outside Japan depending on your requests. You can also let us make arrangement of travels of expatriate employees and their family members in China or the travels of family members from Japan to China.

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Hitachi Travel Bureau Shanghai Co., Ltd.
proposes a most suitable plan for individual customer based on our meticulous and heartful services.

Click here to contact a local corporation of HTBC.

BCD Travel Utrecht

BCD Travel is a leading business travel company, the 3rd largest in the world in terms of scale and network. From its headquarters in the Netherlands, it has developed business in over 110 countries.

Hitachi Travel Bureau signed a partnership contract in April 2011.

BCD Travel offers business travel management services to global companies based in Japan through comprehensive contracts, as well as extending its services to Japanese companies active abroad and foreign-owned companies through local contracts.

Click here to contact BCD Travel JAPAN

travel smart. achieve more.

travel smart. achieve more.

BCD M&E (Meetings & Events)

move one step ahead.

move one step ahead.

A contract was concluded with BCD M&E (Meetings & Events) in August 2015. Along with official business trips, it also provides support for group travel and various event operations for global companies, including enterprises that partnered with BCD Travel.

We do everything from arranging airline tickets to general event planning and venue setup. Taking into account the most recent global trends, we guide the way to more pleasant and smooth-running business events.

Click here to contact BCD M&E JAPAN

Overseas sales bases/offices

USA

New York (BCD Travel, Sunrise Desk)

ADDRESS
50 Prospect Avenue, Tarrytown, NY 10591
CONTACT
TEL:1-888-774-3508
(New York and Santa Clara Common Number)

China

Shanghai: Hitachi Travel Bureau Shanghai Co., Ltd.

ADDRESS
Room 2605, Tower 26, Ruijin Building, 205 Maoming S Road, Shanghai, Postcode 200020
CONTACT
TEL:86-21-6472-7770
FAX:86-21-6472-7710

Beijing: Hitachi (China) Ltd. Group Business Center, Travel Planning room

ADDRESS
Floor 18, Beijing Development Building, 5 E 3rd Ring Road N, Chaoyang Qu, Beijing, Postcode 10004
CONTACT
TEL:86-10-6590-8111(Extension number: 9133)
FAX:86-10-6539-8110

Hong Kong: Hitachi Travel Bureau Ltd. Hong Kong Travel Centre. Hitachi East Asia Ltd.

ADDRESS
8/F, Building 20E, Phase 3, Hong Kong Science Park Pak Shek Kok, New Territories, Hong Kong
CONTACT
TEL:852-2265-6189
FAX:852-2375-3192

Europe: London

Within London Hitachi Europe, Ltd.

ADDRESS
Whitebrook Park, Lower Cookham Road, Maidenhead Berkshire SL6 8YA,UK
CONTACT
TEL:44-1628-585496
FAX:44-1628-585400

Asia: Singapore

Singapore Business Partner of Hitachi Travel Bureau, Ltd.

ADDRESS
No.7 Tampines Grande #01-01 Hitachi Square Singapore 528736
CONTACT
TEL:65-6513-4500
FAX:65-6781-2100